FAQs
How do I purchase a watch from Elite Time NYC?
For watches available for immediate purchase, add the item to your cart and complete checkout using your preferred payment method. For “Price on Request” or special-order models, contact us by phone, email, or WhatsApp—our team will guide you through the process with complete discretion and clarity.
What payment options do you accept?
We accept bank wire transfers, all major U.S. credit cards, PayPal, PayPal Credit, Venmo, and Affirm for financing options. Many clients choose bank wire for preferred pricing.
Do you offer discounts?
We operate on competitive market pricing and may offer preferred pricing for payments via bank wire, which avoids credit card processing fees. Contact us for our best available offer.
Do you accept offers on watches?
Yes, we consider reasonable offers on select timepieces. Look for the “Make an Offer” or “Ask Us” option on applicable listings—or reach out directly to discuss.
Why haven’t I received an order confirmation?
Order confirmations may take 12–48 hours while we complete secure payment verification. You’ll receive an email confirmation as soon as your order is processed.
Why was my order cancelled and refunded?
In rare cases, if there’s an issue verifying payment, an order may be cancelled for security reasons. We’ll contact you to discuss alternate payment arrangements.
How can you offer such competitive pricing on luxury watches?
As an independent retailer—not tied to the restrictions of authorized dealer agreements—we have greater flexibility in sourcing and pricing, allowing us to pass savings directly to you.
How fast is shipping?
We offer complimentary, fully insured FedEx Ground or FedEx 2-Day shipping for orders above $500. Priority Overnight delivery is available upon request.
Do you ship internationally?
Yes—international shipping is available, fully insured, with cost and delivery timelines quoted based on your location.
Is shipping insured?
Absolutely. Every shipment is fully insured from the moment it leaves our hands until it arrives securely with you.
Do you have a retail store?
You're welcome to visit our store at 64 W 47th St, Booth F6, New York, NY 10036. While walk-ins are welcome, we recommend scheduling an appointment for private viewings and transactions. Prefer shopping online? We proudly serve clients worldwide through our online platform.
What is your return policy?
We offer a 7-day return policy from the date of delivery, along with a 1-year service warranty on every timepiece. Please refer to our full return policy for conditions and instructions.
How do I return an order?
Contact us by phone, email, or WhatsApp to initiate a return. We’ll provide clear instructions and arrange secure, insured return shipping.
Do you offer a warranty?
Yes—every watch purchased from Elite Time NYC includes a 1-year service warranty, covering workmanship and timekeeping performance.
Are all your watches authentic?
Yes—every watch we offer is 100% authentic and backed by our full authenticity guarantee. In the unlikely event that a watch is found not to be genuine, we will issue a full refund.
How do you verify authenticity?
Each timepiece undergoes a multi-point authentication process by our expert watchmakers, including verification of movement, case, dial, serial number, and all brand-specific markers.
Do the watches you sell have their serial numbers?
Yes—every watch retains its original manufacturer serial number for authenticity and traceability. We do not deal in pieces with removed or altered numbers.
Are pre-owned watches serviced?
All pre-owned watches are inspected, regulated, and serviced as required by certified watchmakers or brand service centers before being offered for sale.
Do watches come with their original box and papers?
Most of our watches do include their original box, warranty card, and paperwork—unless otherwise stated. Each listing specifies what’s included, and detailed photographs are provided for accuracy.
Can you customize my watch?
We do not offer aftermarket customization, as we believe in preserving the integrity and originality of each timepiece.
Are the photos of the actual watch?
While stock images are sometimes displayed for models in high demand, we aim to feature photographs of the actual piece for sale. You may also request additional images or arrange a private video viewing before purchase.
Where do you source your watches?
We source from trusted worldwide channels—including authorized dealers, reputable wholesalers, private collectors, and trade shows. Every watch is carefully selected for authenticity, condition, and desirability.
How secure is my transaction?
We use leading-edge encryption and 256-bit SSL secure checkout to protect your information. All transactions are processed with strict confidentiality, and we never sell or share client data.
How can I reach your team?
We’re available via phone, email, WhatsApp, or through our website’s contact form. Our experts are here to help with inquiries on purchasing, selling, trading, or servicing your watch.